Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
General Information
Q: “What is Kaya Attire?”
Kaya Attire is a luxury Indian traditional wear brand offering premium, customizable outfits with worldwide free shipping (included in the price).
Q: “Where are your products made?”
ll products are handcrafted in India using the finest fabrics and traditional techniques.
Q: “What types of outfits do you offer?”
We offer a wide range of Indian wear, including sarees, lehengas, anarkalis, kurtis, sherwanis, and wedding attire for both men and women, all varieties of indian wear.
Ordering & Customization
Q: “How can I place an order?”
Browse our catalog and place orders directly on our website. For custom designs, contact us via the customization form.
Q: “Do you offer customization?”
Yes! You can select your fabric, suggest designs, and tailor any outfit to your preferences.
Q: “How do I provide measurements for custom orders?”
After selecting customization, we guide you through the measurement process using our size guide or your exact measurements.
Q: ““How long do custom orders take??”
Custom orders typically take 3-4 weeks, depending on complexity. We’ll update you throughout.
Shipping & Delivery
Q: “Where do you ship?”
We ship to New Zealand, Australia, Canada, USA, UK, Fiji, Europe, and more.
Q: “How long does shipping take?”
International shipping usually takes 7-14 business days post-dispatch, subject to customs.
Q: “Can I request express shipping?”
Yes, express shipping is available at an additional cost during checkout.
Returns, Exchanges & Cancellations
Q: “Do you accept returns or exchanges?”
No, due to high international shipping costs and personalized items. However, all orders are inspected before shipment.
Q: “What if my order is defective?”
If your item is defective, we’ll replace it free of charge. Contact us within 48 hours with images.
Q: “Can I cancel or modify my order?”
Orders can be changed or canceled within 24 hours of placement.
Payment Information
Q: “What payment methods do you accept??”
We accept major credit/debit cards, PayPal, and other secure methods.
Q: “Are prices inclusive of taxes?"
Prices exclude local taxes/duties, which are the customer’s responsibility.
Tracking & Support
Q: “How can I track my order?”
Once shipped, you’ll receive a tracking number via email.
Q: “What if my package is delayed?”
Contact our support team if your order is delayed beyond the estimated time.
Q: “How do I reach Kaya Attire for support?”
Contact us via email, phone, or the form on our website.
Q: “Can I place bulk or wholesale orders?"
Yes, we offer bulk orders. Contact us directly to discuss your needs.
Q: “Do you offer gift cards or promotions?"
Yes, we offer gift cards and promotions. Stay updated via our newsletter or social media.
